Legal notice, privacy and all contractual terms for shopping at Kessler PRO — complete, up to date and in one place.
Kessler Polska Sp. z o.o.
ul. Okrężna 14B
57-100 Strzelin, Poland
Represented by: Managing Director Zbigniew Sobków
Phone: +48 748 102 480
Mobile: +48 507 148 870
Email: hello@kessler-pro.com
Web: www.kessler-pro.com
KRS (commercial register): 0000177581
VAT ID: PL 8871493731
Zbigniew Sobków, ul. Okrężna 14B, 57-100 Strzelin, Poland
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Consumers can address complaints directly to hello@kessler-pro.com at any time.
Kessler Polska Sp. z o.o.
ul. Okrężna 14B, 57-100 Strzelin, Poland
Represented by: Managing Director Zbigniew Sobków
Email: hello@kessler-pro.com · Phone: +48 748 102 480
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable national law. This policy explains the nature, scope and purpose of data processing on www.kessler-pro.com and in the associated ordering process.
We process data that you provide to us (contact form, orders, customer account, newsletter, email/phone) as well as technical data when you visit the website.
Customer data: name, company, address, email, phone. Order data: billing/delivery address, ordered goods, payment information. Technical data: IP address, browser type, access data (server log files).
Legal bases: Art. 6(1)(b) GDPR (performance and initiation of a contract), Art. 6(1)(f) GDPR (legitimate interest in secure and functional operation), Art. 6(1)(a) GDPR (consent, where given).
We use cookies and similar technologies. Technically necessary cookies (e.g. cart, login, language selection, storing your cookie decision) are used on the basis of Art. 6(1)(f) GDPR and the applicable ePrivacy rules. All non-essential cookies (statistics, marketing, preferences) are only set after your prior consent (Art. 6(1)(a) GDPR).
To obtain and manage your consent we use the consent management platform Cookiebot by Usercentrics A/S, Havnegade 39, 1058 Copenhagen, Denmark. Your consent decision, date/time, browser data and an anonymised identifier are processed in order to prove consent (Art. 6(1)(c) in conjunction with Art. 7(1) GDPR). You can change or withdraw your selection at any time via the “Cookie settings” link in the footer of our website. An overview of the cookies used, including storage periods, can be found in the Cookie Declaration on this page. More information: cookiebot.com/privacy-policy
We use Google Tag Manager by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland, to integrate measurement and marketing services on the website. The Tag Manager itself does not set cookies and does not collect personal data for its own purposes; it triggers the integrated services strictly in line with your cookie consent. In addition, we use Google Consent Mode: without your consent, all Google services run in “denied” mode, i.e. no cookies are set and no personal identifiers are transmitted.
If you have given consent (Art. 6(1)(a) GDPR), we use Google Analytics 4, a web analytics service by Google Ireland Limited. Google Analytics 4 uses cookies and similar technologies that enable an analysis of your use of the website (e.g. pages visited, session duration, device used, approximate region). IP addresses are not logged or stored by Google Analytics 4; location is derived from coarse geographic data. The data is used to create pseudonymous usage statistics; we do not combine it with other data enabling direct identification.
Data may be transferred to servers of Google LLC in the USA. Google LLC is certified under the EU-US Data Privacy Framework; standard contractual clauses (Art. 46 GDPR) apply in addition. We retain Analytics data for 14 months. You can withdraw your consent at any time via the cookie settings. More information: policies.google.com/privacy
If you have given consent (Art. 6(1)(a) GDPR), we use Google Ads by Google Ireland Limited to manage advertising campaigns and measure their success (conversion tracking, remarketing where applicable). Without consent, no cookie-based conversion tracking takes place. The information on third-country transfers in section 6 applies. More information: policies.google.com/technologies/ads
If you have given consent (Art. 6(1)(a) GDPR), we use the Meta Pixel by Meta Platforms Ireland Ltd., Merrion Road, Dublin 4, Ireland, for reach measurement and audience building for advertising on Facebook and Instagram. For data collection via the pixel, we are jointly responsible with Meta (Art. 26 GDPR). Data may be transferred to Meta Platforms, Inc. (USA); Meta is certified under the EU-US Data Privacy Framework. More information: facebook.com/privacy/policy
If you have given consent (Art. 6(1)(a) GDPR), we use the TikTok Pixel by TikTok Technology Limited, 10 Earlsfort Terrace, Dublin 2, Ireland, to measure and optimise advertising campaigns on TikTok. Data may be transferred to third countries (including the USA and Singapore), safeguarded by standard contractual clauses. More information: tiktok.com/legal/privacy-policy
The cart, checkout and order processing of our shop run on the e-commerce platform Shopify (Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, Ireland). Shopify processes order, customer and payment data on our behalf (Art. 28 GDPR). Data may be transferred to Shopify Inc. (Canada) and Shopify service providers in the USA; an EU adequacy decision exists for Canada, and standard contractual clauses apply to US transfers. Legal basis: Art. 6(1)(b) GDPR. More information: shopify.com/legal/privacy
Various payment providers are available; your payment data is transmitted directly to the respective provider (Art. 6(1)(b) GDPR), including: Shopify Payments (processed via Stripe), PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (PayPal privacy policy). The payment methods actually available are shown at checkout.
To display and manage product reviews we use Judge.me (Judge.me Ltd., 20-22 Wenlock Road, London N1 7GU, United Kingdom). When you submit a review, your name (or pseudonym), email address, review content and order reference are processed (Art. 6(1)(b) and (f) GDPR; (a) where consent is given). An EU adequacy decision exists for the United Kingdom. More information: judge.me/privacy
When you sign up for the newsletter, we process your email address to send you information about products and offers. Sign-up uses a double opt-in procedure. You can unsubscribe at any time via the link in every email. Legal basis: consent (Art. 6(1)(a) GDPR).
Data from the contact form is used solely to handle your enquiry (Art. 6(1)(b) and (f) GDPR). We use Google reCAPTCHA (Google Ireland Limited) on the contact form to protect against abuse (Art. 6(1)(f) GDPR). When you register a customer account, we process your account, order and address data to provide the account functions (Art. 6(1)(b) GDPR); you can have your account deleted at any time.
This website is hosted by Webflow, Inc., 398 11th Street, San Francisco, CA 94103, USA. Technical access data (including IP address, time, page accessed) is processed in server log files (Art. 6(1)(f) GDPR). A data processing agreement pursuant to Art. 28 GDPR is in place. Webflow is certified under the EU-US Data Privacy Framework. More information: webflow.com/legal/privacy
We store personal data only for as long as necessary for the stated purposes or as required by statutory retention obligations. Order and invoice data is retained in accordance with commercial and tax law obligations (in Poland up to 5 years from the end of the relevant tax year). Contact enquiries are deleted once processing is complete and no retention obligations apply. Analytics data: see section 6.
You have the right of access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and objection to processing based on Art. 6(1)(f) GDPR (Art. 21). You can withdraw any consent at any time with effect for the future — for cookies conveniently via the “Cookie settings” link in the footer.
Contact for privacy matters: hello@kessler-pro.com
You also have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR). Competent for us in Poland: Urząd Ochrony Danych Osobowych (UODO), ul. Stawki 2, 00-193 Warsaw, uodo.gov.pl. You may also contact the supervisory authority of your habitual residence.
We use technical and organisational measures to protect your data against loss, misuse and unauthorised access. Transmission on our website is encrypted via TLS/SSL.
We reserve the right to amend this policy to reflect legal or technical changes. The version published here applies.
(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts for the delivery of goods concluded by a consumer or business customer (hereinafter “Customer”) with us,
Kessler Polska Sp. z o.o.
ul. Okrężna 14B
57-100 Strzelin, Poland
represented by the Managing Director Zbigniew Sobków
KRS: 0000177581
VAT-ID: PL 8871493731
Phone: +48 748 102 480
Email: hello@kessler-pro.com
(hereinafter “Seller”), via the online shop www.kessler-pro.com.
(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. A business customer is a natural or legal person or a partnership with legal capacity acting in the exercise of their trade, business or profession when concluding a legal transaction.
(3) Deviating terms of the Customer are not accepted unless the Seller expressly agrees to their validity in writing.
(1) The product presentations in the online shop do not constitute a legally binding offer but an invitation to place an order.
(2) The Customer can add products to the cart and place a binding order via the checkout process. By clicking the “Buy” or “Order with obligation to pay” button, the Customer submits a binding offer to conclude a purchase contract for the goods in the cart. Before submitting the order, the Customer can review and correct their entries at any time using the usual keyboard and mouse functions.
(3) The Seller confirms receipt of the order without delay by email (order receipt confirmation). This does not yet constitute acceptance of the offer. The purchase contract is only concluded when the Seller accepts the order by an order confirmation email or ships the goods — whichever occurs first. The acceptance period is five days from the order; if the Seller does not accept the offer within this period, it is deemed rejected.
(4) The contract text is stored by the Seller and sent to the Customer together with these GTC by email after conclusion of the contract. Contract languages are German, Polish and English.
(1) All prices stated are final prices and include statutory VAT. Any shipping costs are shown separately during the checkout process before the order is placed.
(2) Payment is made via the payment methods offered during checkout (e.g. credit card, PayPal, instant bank transfer, Klarna, Apple Pay/Google Pay). If a payment method processed by a payment service provider is selected, that provider’s terms of use apply in addition.
(3) The purchase price is due upon conclusion of the contract unless otherwise specified for the selected payment method.
(1) Delivery is made within the delivery areas specified in the shop to the delivery address provided by the Customer. The expected delivery time is stated on the respective product page or during checkout.
(2) Large-format or heavy items (e.g. worktops, workbenches) may be delivered by freight carrier. In this case, delivery is made free kerbside unless expressly agreed otherwise. The Customer ensures that the delivery address is accessible for trucks and is obliged to cooperate in accepting freight deliveries.
(3) The Seller is entitled to make partial deliveries where reasonable for the Customer; no additional shipping costs arise for the Customer as a result.
(4) If the goods are unavailable through no fault of the Seller (e.g. reservation of correct self-supply), the Seller may withdraw from the contract. Any payments already made will be refunded without delay.
(5) For consumers, the risk of accidental loss and accidental deterioration of the goods passes upon handover to the Customer. For business customers, the risk passes upon handover to the transport service provider.
The delivered goods remain the property of the Seller until the purchase price has been paid in full.
(1) Consumers have a statutory right of withdrawal of 14 days. Details are set out in the withdrawal instruction on this page, which is also provided to the Customer with the order confirmation.
(2) The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g. cut-to-size items, custom-made products).
If goods are delivered with obvious transport damage, we ask the Customer to report such damage to the delivery agent immediately if possible and to contact us at hello@kessler-pro.com. Failure to make this complaint has no consequences for the consumer’s statutory warranty rights; however, it helps us assert our own claims against the carrier.
(1) The statutory warranty rights apply.
(2) For consumers, the limitation period for defect claims for new goods is two years from delivery. For business customers, the limitation period is one year from delivery; the statutory exceptions (in particular for intent, gross negligence, injury to life, body or health, and fraudulently concealed defects) remain unaffected.
(3) Natural characteristics of wood as a material (e.g. grain, colour variations, knot patterns, customary dimensional tolerances) do not constitute a defect insofar as they are within the commercially customary range.
(1) The Seller is liable without limitation for damage resulting from injury to life, body or health, in cases of intent and gross negligence, and under product liability law.
(2) In cases of simple negligence, the Seller is only liable for breaches of essential contractual obligations (obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance the Customer may regularly rely), limited to the foreseeable damage typical of the contract.
(3) Any further liability is excluded.
The Seller is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. Consumers can address complaints directly to hello@kessler-pro.com at any time.
(1) The law of the Republic of Poland applies, excluding the UN Convention on Contracts for the International Sale of Goods. For consumers, this choice of law applies only insofar as it does not deprive the consumer of the protection of mandatory provisions of the law of the state of their habitual residence.
(2) If the Customer is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction is the Seller’s registered office.
(3) Should individual provisions of these GTC be or become invalid, the validity of the remaining provisions remains unaffected.
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. In the case of a contract for several goods ordered as part of a single order and delivered separately, the period begins on the day on which you, or a third party named by you, took possession of the last of the goods.
To exercise your right of withdrawal, you must inform us
Kessler Polska Sp. z o.o.
ul. Okrężna 14B
57-100 Strzelin, Poland
Phone: +48 748 102 480
Email: hello@kessler-pro.com
of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.
To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the withdrawal period expires.
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods. For goods which, due to their nature, cannot normally be returned by post (freight goods, e.g. worktops and workbenches), you bear the direct costs of the return estimated at a maximum of approximately [XX] EUR.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual choice or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g. cut-to-size items, custom-made products).
(If you wish to withdraw from the contract, please complete this form and return it to us.)
To:
Kessler Polska Sp. z o.o.
ul. Okrężna 14B
57-100 Strzelin, Poland
Email: hello@kessler-pro.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
________________________________________
Ordered on (*)/received on (*): ________________________
Name of consumer(s): ________________________
Address of consumer(s): ________________________
Signature of consumer(s) (only if this form is notified on paper): ________________________
Date: ________________________
(*) Delete as appropriate.
We deliver to all 27 member states of the European Union. Shipping is carried out from our manufactory in Poland.
Shipping costs are shown during checkout before the order is placed and depend on the size, weight and destination country of the shipment. All shipping costs shown at checkout are final prices including statutory VAT.
Shipping is insured via DHL with tracking and proof of delivery. You will receive the tracking number by email as soon as your shipment has been handed over to DHL.
Large-format or heavy items (e.g. oversized worktops, workbenches) may be delivered by freight carrier. Freight delivery is made free kerbside; the carrier arranges the delivery date with you in advance.
Orders from the standard range are dispatched within 1–2 working days of receipt of payment. Delivery times from dispatch are:
Germany, Austria, Poland: usually 3–4 working days. Other EU countries: usually 3–7 working days.
Custom-made items to customer dimensions have an additional production time of approx. 2–4 weeks. Before any custom production you receive a written quote with dimensions, material, date and price for approval; the date stated there is decisive.
If the start or end of a period falls on a Saturday, Sunday or public holiday, the period is extended to the next working day accordingly.
We are entitled to make partial deliveries where reasonable for you. No additional shipping costs arise for you as a result.
Please check the shipment for obvious transport damage upon receipt. If goods are delivered with obvious transport damage, please report this to the delivery agent immediately if possible and contact us at hello@kessler-pro.com. Failure to make this complaint has no consequences for your statutory warranty rights; however, it helps us assert claims against the carrier.
No customs or import duties are incurred for deliveries within the EU.
For questions about shipping and delivery you can reach us at:
Email: hello@kessler-pro.com · Phone: +48 748 102 480
Reply usually within 24 hours (working days).
